This past week I experienced a customer service nightmare. After waiting two hours in a phone store to get help transferring my data from one device to another, I made the biggest mistake of all- I paid cash for a cover for my device. The reason it was a major error was that I needed to return the cover (it didn’t fit properly) two days later to that same crazy story. I knew it was fine to bring back the item but what I didn’t know was that the crazy phone store had no cash in the morning. I stupidly paid cash for the cover. I never pay cash. But that day I happened to… Continue reading | 6 Comments
Are you frustrated with the relationship between you and your boss?
Have you been interviewing for a new position but can’t land one?
Does it seem like no one ever listens to your suggestions?
Do you just want to scream out: “I have no control in my career!”
You may be able to relate to some of these “out of control” scenarios and feel that changing the roadblock is impossible. Yet all of these challenges are quite common for most of us at one point or another during our careers. Those of us who ignore the reality of what’s going on can end up with physical ailments like headaches or muscle… Continue reading | 4 Comments
I recently worked with a leader who had strong technical skills but kept getting stuck on one specific procedure that he performed daily. He possessed all the background needed to master his challenging tasks but repeatedly became overwhelmed when he reached a certain point. He threw his hands up when we spoke:
“I just can’t figure out how to get over this hurdle. I need to learn this step but I have a block. Why can’t someone else just do it?”
As I listened to his frustrations I kept thinking about all his knowledge and abilities. They were all there. What was preventing him from being successful? What was holding him back? He lacked… Continue reading | 8 Comments
Independence Day is upon us in the United States and many will celebrate with fireworks, social gatherings and plenty of barbecued food. It is a joyous time as we honor those who helped create a country of freedom and choice. Along with having the many opportunities, comes a great deal of responsibility and expectation. We need to be open to different points of view and be willing to hear all sides of an issue before declaring our stand. But what is most fascinating about this process is that once you actually behave this way, it becomes a way of life naturally.
Rituals are important to the survival of any organization as they contribute to the unique culture of a workplace. Rituals can mean honoring our co-workers’ birthdays with cards that everyone signs and a special birthday cake or making Wednesday “Bagel Day” for the firm. Some teams embrace the ritual of a monthly Happy Hour to connect with everyone in a less formal setting while other teams support a “Field Day” filled with outdoor activities to get to know one another better. Whatever the ritual, to feel part of our work worlds we honor those routines and behaviors.
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