Category Archives: Dealing With Crises

Hit Your Creativity Button To Delight Customers

During a recent short out- of- town adventure, my leadership antennae went into high gear. Going into any new local, I am usually very excited and pumped to learn and recharge my batteries. It is a great opportunity to take time to just think and dream and plan. This particular trip involved heavy rains, flooding and thunderstorms. They were relentless and I was at a “beachy” resort. To add to the frustration, nobody at the resort seemed particularly caring or concerned with the needs of their visitors. Except for one amazing maintenance man. A true leader.

 When we initially arrived the conversation with an employee at the front desk sounded like this:

“Welcome… Continue reading | 6 Comments

Six Leadership Hacks To Manage Your Workload

In one of my leadership programs this past week, I met a very devoted leader who was overwhelmed with her workload. As she shared her story and challenges with us her face and entire body grew tense and rigid. She was visibly upset, shaking her head as she rolled out her struggles with us.

“I can’t seem to get a hold of all the work that keeps coming my way. Not only is the amount of work beyond doable, but also the people delegating it to me, don’t have a clue about what else I have been asked to complete. As a result I am continually missing deadlines and everyone seems to be… Continue reading | 2 Comments

Seven Strategies To Lead Through Disappointment

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We lost all gas coming into our house this week and that meant no heat and no hot water. After waiting eight hours for the gas company to arrive (we were not considered a priority as it wasn’t a leak), heat was restored but they were unable to get our hot water heater working. A day later we finally had our hot water back. This was topping off a year of some challenges and disappointments that so many of you too experience. Some of these letdowns may be related to our professional life while some may be more personal obstacles. It doesn’t really matter which. What matters is how we face these setbacks and how we

Can A Leader Be Too Soft?

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If an important part of leadership is building meaningful relationships with team members, collaborators and colleagues, is it possible to be too caring? Is it really best for leaders to show the people we connect with each day that their concerns aren’t valid? We have all worked for insensitive bosses who aren’t able to see the world from our perspective. They seem to be so focused on the tasks at hand, that they don’t allow anybody’s challenges to get in the way. That type of disconnect can be very frustrating and make us feel that we must always put the obstacles we may be facing on the back burner.

Speaking with senior and mid-level leaders… Continue reading | 4 Comments

Seven Ways To Overcome An Imploding Team

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Have you checked out the general health of your team lately? Does it seem that team members are dragging and projects aren’t as vibrant as they use to be? Maybe there are more bottlenecks popping up preventing a dynamic flow of information. Are some team members very engaged while others never step up to take on new responsibilities?

In some of my recent leadership workshops leaders shared that they are facing some steep hurdles that are derailing team performance and growth. When we first began to identify what might be causing some of these imbalances, it was easy to just blame others for not caring. But as we delved deeper real issues… Continue reading | 8 Comments