My leadership workshops are always filled with young leaders who may be new to an organization or new to an industry. They arrive excited to fill their leadership toolbox with skills or knowledge to help them grow in their careers and jobs. Being new to a career can be both filled with possibilities as well as fears of the unknown. Sometimes a young leader’s enthusiasm can be misinterpreted for a “need it now” attitude. But the truth is new leaders are eager to learn so they can make impactful contributions to their teams and companies.
So where is a young leader to begin? How can new leaders learn to be strong decision-makers and communicators
Partnering with many highly technical leaders throughout the years, I have come to understand the direct communication style. They get to the point quickly, using as few words as possible, with a purposeful tone. They exude an air of authority. This past week was no different. I presented a leadership program to a group of senior leaders who were experts in their technical abilities and very firm in the way they shared their insights. They commanded a stage-type presence with a “been there, done that” attitude. So walking into a room filled with these confident seasoned leaders seemed a bit daunting. Well sort of.
As I opened my presentation with my leadership story, their… Continue reading | 8 Comments
This past week I experienced a customer service nightmare. After waiting two hours in a phone store to get help transferring my data from one device to another, I made the biggest mistake of all- I paid cash for a cover for my device. The reason it was a major error was that I needed to return the cover (it didn’t fit properly) two days later to that same crazy story. I knew it was fine to bring back the item but what I didn’t know was that the crazy phone store had no cash in the morning. I stupidly paid cash for the cover. I never pay cash. But that day I happened to… Continue reading | 6 Comments
Independence Day is upon us in the United States and many will celebrate with fireworks, social gatherings and plenty of barbecued food. It is a joyous time as we honor those who helped create a country of freedom and choice. Along with having the many opportunities, comes a great deal of responsibility and expectation. We need to be open to different points of view and be willing to hear all sides of an issue before declaring our stand. But what is most fascinating about this process is that once you actually behave this way, it becomes a way of life naturally.
The same is true for any team or organization. When individuals embrace a free… Continue reading | 4 Comments
Rituals are important to the survival of any organization as they contribute to the unique culture of a workplace. Rituals can mean honoring our co-workers’ birthdays with cards that everyone signs and a special birthday cake or making Wednesday “Bagel Day” for the firm. Some teams embrace the ritual of a monthly Happy Hour to connect with everyone in a less formal setting while other teams support a “Field Day” filled with outdoor activities to get to know one another better. Whatever the ritual, to feel part of our work worlds we honor those routines and behaviors.
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Rituals are also the key to i… Continue reading | 2 Comments