Hit Your Creativity Button To Delight Customers

During a recent short out- of- town adventure, my leadership antennae went into high gear. Going into any new local, I am usually very excited and pumped to learn and recharge my batteries. It is a great opportunity to take time to just think and dream and plan. This particular trip involved heavy rains, flooding and thunderstorms. They were relentless and I was at a “beachy” resort. To add to the frustration, nobody at the resort seemed particularly caring or concerned with the needs of their visitors. Except for one amazing maintenance man. A true leader.

 When we initially arrived the conversation with an employee at the front desk sounded like this:

“Welcome… Continue reading | 6 Comments

Seven Critical Leadership Rituals

Rituals are important to the survival of any organization as they contribute to the unique culture of a workplace. Rituals can mean honoring our co-workers’ birthdays with cards that everyone signs and a special birthday cake or making Wednesday “Bagel Day” for the firm. Some teams embrace the ritual of a monthly Happy Hour to connect with everyone in a less formal setting while other teams support a “Field Day” filled with outdoor activities to get to know one another better. Whatever the ritual, to feel part of our work worlds we honor those routines and behaviors.

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Rituals are also the key to i… Continue reading | 2 Comments

Six Leadership Hacks To Manage Your Workload

In one of my leadership programs this past week, I met a very devoted leader who was overwhelmed with her workload. As she shared her story and challenges with us her face and entire body grew tense and rigid. She was visibly upset, shaking her head as she rolled out her struggles with us.

“I can’t seem to get a hold of all the work that keeps coming my way. Not only is the amount of work beyond doable, but also the people delegating it to me, don’t have a clue about what else I have been asked to complete. As a result I am continually missing deadlines and everyone seems to be… Continue reading | 2 Comments

Five Drivers Of A Powerful Leadership Story

This week I had the opportunity to speak with an extraordinary young leader who shared their passionate journey of how they arrived at their current job and career. The leader began their education and first job in a very artsy industry but ended up in a start-up. There were also a few crazy sales jobs in between that helped them to develop marketing skills that eventually led them to their present dynamic position. The trials and challenges brought us laughter and connection. Some of the leader’s choices worked out better than others, but in each situation, the individual was always willing to grow and try new things.

The most intriguing part of the time… Continue reading | 8 Comments

While Your Dream Job Is Still Evolving

Let’s face it; many of us are continually in search for that perfect job or career. We aren’t totally unhappy where we are now, but we also aren’t feeling completely fulfilled in our professional choices. We listen enviously as some of our colleagues and friends share their work stories with passion and excitement. We wonder if we will ever find that magical place. Some of these leaders are new to their careers while others have been in their jobs for many years. It doesn’t matter how long we have been in our jobs if something is missing or just doesn’t meet the expectations we might have.

These past few weeks I have heard many… Continue reading | 6 Comments