by Terri Klass | Oct 30, 2016 | Building Trust, Delegation, Influential Leader, Leadership Brand, Leadership Development, Management Development
With Halloween upon us, what better time than now to expose how hiding behind a frightening mask can impact our leadership. Working with leaders at many different levels, I have seen the craziest and most debilitating leadership masks. One healthcare leader had the...
by Terri Klass | May 4, 2015 | Building Trust, Collaborative Leadership, Leadership Development, Mentoring, strategic listening, Team Building
A few weeks ago I had the privilege of being interviewed by Jenna Connour of www.localjobnetwork.com about some of the pitfalls that leaders face. We delved deeper into one of my blog posts, The Four No No’s Of Leadership. Here is the podcast. What will you...
by Terri Klass | Mar 30, 2015 | Building Trust, Collaborative Leadership, Influential Leader, Leadership Development, leadership qualities, Team Building
Before I put together any presentation, I make sure to do my homework and research about the topic. I also try to find out as much as possible about the audience and some of their concerns. During my preparation, I learn many new things about the challenges people may...
by Terri Klass | Jul 21, 2014 | Communication, Conflict Resolution, Influential Leader, Leadership Development
When I worked for a hospital system, my team was asked to create a customer service training program for all the employees. The workshop was a jumping-off point to help build a culture of caring and respect for the patients, visitors as well as the hospital workers....
