by Terri Klass | Jan 12, 2014 | Building Trust, Collaborative Leadership, Communication, Core Values, Leadership Development, strategic listening
While working with a client this week, I conducted follow-up sessions with the participants of a workshop I recently presented. As with many conversations, these dialogues took a turn from the original agendas and evolved into more meaningful exchanges of ideas. Some...
by Terri Klass | Jan 29, 2017 | Communication, Conflict Resolution, Difficult People, Empowerment, Leadership Development
They really can get the best of us when we face them daily. They know just what to do to frustrate us and are so able to challenge any suggestion we make. Just seeing them across a conference table can set off warning lights in our heads that force us to back down or...
by Terri Klass | Oct 30, 2016 | Building Trust, Delegation, Influential Leader, Leadership Brand, Leadership Development, Management Development
With Halloween upon us, what better time than now to expose how hiding behind a frightening mask can impact our leadership. Working with leaders at many different levels, I have seen the craziest and most debilitating leadership masks. One healthcare leader had the...
by Terri Klass | Apr 14, 2014 | Core Values, Leadership Brand, Leadership Development, leadership qualities
Working with people at all levels in all types of organizations, I have come to realize that we each lead so differently. What is important to one person is of no consequence to another. One leader may value getting to know their team members more intimately, while...
by Terri Klass | Mar 31, 2014 | Core Values, Empowerment, Influential Leader, Leadership Development
I recently met a gifted leader in an organization I am working with. She possesses all the skills, knowledge and wisdom to lead her team to extraordinary heights. She is authentic and uses her core values and beliefs to guide all her decisions and actions. She doesn’t...
