by Terri Klass | Dec 27, 2015 | Career Development, Gifts and Strengths, Goal Setting, Influential Leader, Leadership Development, Management Development
As a corporate trainer, I am continuously going into organizations to help managers grow their leadership skills. I usually ask the senior leaders what type of skills they want me to focus on and what are their biggest concerns regarding the leadership gaps. The...
by Terri Klass | Dec 20, 2015 | Compassion, Core Values, Empowerment, Generosity, Influential Leader, Leadership Development, leadership qualities
On a recent trip out west, I had an opportunity to meet and observe many types of leaders from all backgrounds: There was a flight attendant who oversaw an entire cabin of fifty passengers There was a barista who got out from behind her counter to assist a customer...
by Terri Klass | Dec 7, 2015 | Customer Needs, Influential Leader, Leadership Development, leadership qualities, Management Development, Open-Minded, strategic listening, Uncategorized
This past week I was placing an order for a client holiday gift when the unthinkable happened. I decided to contact the company by phone since the choices I wanted didn’t appear on the website. I set aside 25 minutes to make the call and place the order. The phone...