Marketing has always been a challenge for me, although I am learning so many ways to overcome my fears. Sometimes when we get an obstacle stuck in our heads, it can take extra focus to jump over it. So what I have tried to do is not look at marketing as an overwhelming activity, but rather as a way to share and connect with others. In fact, I now realize that when I talk to people informally or have discussions with my clients about leadership, I am actually marketing.
[Tweet “Leaders are not fearful of soft marketing and self-promotion.”]
Many of us know that our greatest lessons learned happen in non-traditional places. I was having a hair process (you guess which one) done this week, and got involved in a deep conversation with the operator. I have known her for years and we always exchange personal stories but this time we started to talk about the needs of her customers. I became fascinated, because I am after all, one of her loyal customers. As she told me about all the ways she kept up in the industry, including conferences and training, it became apparent there was a culture of learning in this shop. Every person who works there, including the owner, values attending courses and gaining knowledge about the newest techniques and products.
She went on to tell me about the type of customers she had, from their personalities to their hair types. She told them that the clientele expected the operators to keep up with the trends. I couldn’t believe how much thought went into her understanding of her clients. But she nailed it! She knew who we were and what we wanted to remain loyal customers.
[Tweet “We are leading when we know the needs and backgrounds of our customers.”]
Here are four tips that may help you lead your marketing efforts:
1. DUMP THE HARD SELL FOR SHARING
What I have learned to be true is that I am not a door-to-door salesperson. I am not comfortable cold calling or even being pushy at network events. The best way for me to share myself is through helping others. Listening to people’s challenges at work and coming up with ways to empower them to lead, can be a very effective marketing strategy.
2. KNOW WHO YOUR CUSTOMERS ARE
It is critical to have a clear understanding of who your customer is and what they are all about.
- Learn what they value
- Research their workplace cultures
- Are they located in big cities or smaller communities?
- Do they work in larger or smaller organizations?
- Do they work from home?
- What networks do your customers typically connect with?
- Are they predominantly in certain industries?
- Get a feel for who they are not
3. KNOW WHAT YOUR CUSTOMERS WANT
Once you know the demographics of your customer, focus in on their particular needs. Ask yourself and them what challenges they are facing and if you have the best background to help them. Sometimes I will speak to a potential client and either realize I can work easily with them or we are like oil and water. But recognizing that early on can prove invaluable. Strategically listen to their concerns and don’t just sell your services or products.
4. DELIGHT CUSTOMERS THROUGH STORYTELLING
The best way to connect with people is through stories that demonstrate how you have helped others in the same way or with similar challenges. Just rattling off referral names, which are definitely important, isn’t always the best approach. Our potential clients need to hear about how we work with others, our style and how we share our ideas.
- Set up a face to face conversation in a Google hangout or Skype
- Offer a free first consult
- Never brag or be too full of yourself
- Remind them that other people and organizations are experiencing similar challenges
How do you lead with customers? What are some of your best marketing strategies?
I just love this post, Terri!
You really had me with this statement: “What I have learned to be true is that I am not a door-to-door salesperson. I am not comfortable cold calling or even being pushy at network events. The best way for me to share myself is through helping others.”
You and I are exactly alike in this respect (and many others as well)—I am not a natural self-promoter! I have a hard time doing seminars because they seem too focused on me pushing myself…I love your point about collaboration being the perfect marriage of marketing and reaching out.
Loved this post and it truly spoke to me.
I love your words, LaRae- “I am not a natural self-promoter!” That would make a great post too! For some leaders, selling themselves is simply part of their natural fabric. They can easily tell others what they are selling. For many of us, even if we are confident in what we have to offer, it is difficult telling the world about our services or products.
I am learning ways to empower myself with soft-sell tools so that I can share myself through storytelling and helpful support.
Thanks so much LaRae for your honesty and great additions to our dialogue!
Appreciate how you’ve reframed sales into authentic connection and sharing. Who doesn’t want to do that? I personally think it’s a good thing that you’re put off by the hard sell – I don’t know anyone who likes being on the receiving end.
I had a mentoring coffee with someone years ago who told met that when I sit down with someone and am deeply curious about who they are and what makes them tick and listen deeply, that’s selling at it’s best. It’s connecting on what matters most not to me, but to my potential customer.
Love all that you share here!
Thanks, Terri!
I love what you learned at your mentoring coffee! When we lead by taking a deep interest in someone else and try to understand their needs and concerns, we are most definitely marketing to a potential customer.
As always, thanks so much for adding to the discussion, Alli! Thank you for sharing your lessons through an insightful story!
Excellent! I love this. No one wants a hard sell, but they do want to hear about your ideas for solutions. I believe in giving away a lot of value for free to as many people who need it. That has turned into significant consulting work again and again.
I agree Karin that offering our expertise is a great way to to grow our business. Potential customers aren’t just going to hire us without knowing our work and style. By helping people through some of their challenges, we organically show them who we are and why they might want us to help them or their organizations.
Thanks for your honest comments!