by Terri Klass | Jan 26, 2015 | Empowerment, Leadership Development, Open-Minded, Problem Solving
I have never been a big fan of snowstorms. I don’t mind the white fluffy stuff but driving in it is another story. Since my college days when I went to school in Buffalo, NY, I learned to brave the icy roads by just getting in my car, turning on the ignition and...
by Terri Klass | Jan 19, 2015 | Building Trust, Collaborative Leadership, Empowerment, Influential Leader, Leadership Development, Storytelling
Whether we work on a small or large team, partner with colleagues on business projects or volunteer in an organization, we greatly depend on collaboration. When we join forces with other people we benefit from their gifts and insights to create a deeper and richer end...
by Terri Klass | Jan 12, 2015 | Coaching, Conflict Resolution, Influential Leader, Leadership Development, Management Development
While coaching and training leaders, I listen very carefully to their stories and challenges. On one hand, leaders feel it is necessary to be understanding of people’s busy lives outside of work as well as issues in the workplace. Yet on the other hand they question...
by Terri Klass | Jan 5, 2015 | Coaching, Communication, Conflict Resolution, Leadership Development, Teams
When my youngest daughter was a toddler, she was very sensitive and would cry to express her needs. I was sometimes at a loss for what she wanted or needed from me, which caused me great frustration. I would try to guess what was bothering her and how I could be of...