by Terri Klass | Jul 29, 2013 | Building Trust, Collaborative Leadership, Communication, Influential Leader, Leadership Development
In a recent NY Times interview, Fred Hassan, chairman of Bausch and Lomb, shared his philosophy about working with teams: “Roll up your sleeves, build credibility, and be very authentic with everybody so people start to believe you and trust you, and then get them to...
by Terri Klass | Jul 23, 2013 | Communication, Influential Leader, Leadership Development
When we lead, we know that what someone says is not necessarily what they mean or what they feel. The words that come out of a person’s mouth might not express what they wanted to convey. On top of that, when we listen carefully and look at the individual, we...
by Terri Klass | Jul 9, 2013 | Building Trust, Communication, Core Values, Influential Leader, Leadership Brand, Leadership Development, Storytelling
Growing up, I was taught to keep my personal life private. Beginning with my family, my parents encouraged me to be careful about what information I shared with people, including my friends. When I entered the workplace, I carried that belief with me that there should...
by Terri Klass | Jul 1, 2013 | Collaborative Leadership, Leadership Development, Open-Minded, Storytelling
I know summer is just beginning, but I just returned from my most exciting vacation ever! We decided to explore the South of France without a tour or even a guide. I was determined to do my critical research and create an itinerary that would include both historical...