There is nothing worse than feeling an opportunity to help someone grow gets away from us. Have you ever experienced that moment when you wished you had said something to coach a team member in a certain direction, but the interaction dissolved? One of the reasons we allow these important sessions to escape is because we are not actively listening. We may think that we know what our colleague is saying, but we are not taking the time to invest in understanding what is being communicated.
In Sunday’s NY Times Corner Office discussion, Miki Leondakis, chief operating officer of Kimpton Hotel and Restaurant Group explained:
“One of the things that has evolved in my leadership style is learning to listen first when there’s a problem. Rather than sitting… Continue reading


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