by Terri Klass | Apr 21, 2010 | Communication, Dealing With Crises, Leadership Development, Management Development
For the past week, the news has been obsessed with volcanic ash in Iceland and its impact on most of Europe and around the world. The flights have come to a standstill in Europe and everybody seems to be caught off guard. No one seems to know what to do or how to...
by Terri Klass | Apr 7, 2010 | Communication, Leadership Development
Throughout all my years of consulting leaders, I have always learned the most from anecdotes that others shared. These stories can be very powerful and usually portray the multi-faceted aspects of a leader. Have you ever spent the time to write your own story? What...
by Terri Klass | Apr 1, 2010 | Building Trust, Communication, Leadership Development
In today’s turbulent workplaces, probably the most important characteristic for a leader to possess is honesty. If we cannot show others that we are trustworthy in both our words and actions, we will not have followers. So how do we show honesty? First think back to a...